Privacy


Chepall Technologies Pvt. Ltd. A Company duly incorporated under the laws of India and having its registered office at - S. NO. 11, SECTOR ‘B’, PLOT NO. 57, ‘NEW HILL VIEW TOP SOCIETY’, ‘ASHIRWAD’ BUNGLOW, CHAVAN NAGAR, DHANKAWADI, PUNE, Maharashtra. India. (Hereinafter referred to as “CTPL ” which term or expression as herein used shall where the context so requires or admits of construction be construed to mean and include “CTPL”, its successors and assigns

CTPL believes that choice is one of the most important privacy principles. You have the choice not to submit personal information (other than as may be required by law) to us although this may result in us being unable to provide products and services to you or reduce your ability to fully participate in all aspects of our web sites. We will inform you if it is possible for an interaction to occur on an anonymous basis and, where it is, it will be optional for you to provide personal information.

By providing personal information and continuing to engage with CTPL you consent to your personal information being collected, used and disclosed in accordance with this Privacy Policy.

Who does CTPL collect information from and what information does CTPL collect?

CTPL may collect personal information about you through our interactions with you. Generally, CTPL may keep a record of your name, contact details (i.e. address, telephone number, etc), and when collecting personal information for business purposes your professional details (e.g. qualifications, specialty, areas of interest), details on your business (e.g. size, use of products, Services) and details of your dealings with us. CTPL may also collect some information if you register for particular service/support programs. Other information may be collected from other sources but those sources will provide details of what personal information is being collected and why.

The personal information collected may vary depending on your particular interaction with CTPL but will be limited to that information necessary to record and manage our interaction with you or as permitted or required by law.

How does CTPL use personal information and to whom does CTPL disclose it?

CTPL uses the personal information we collect for the primary purposes for which it is collected, other related purposes or as permitted or required by law including the following purposes:

  • Maintaining a record of queries, complaints and adverse event or adverse support relating to our products and relevant Services.
  • To provide best products or services (including advice) that have been requested.
  • Sending you material on our activities and products or developments in delivery treatments that CTPL believes may be of interest to you and tailoring marketing services to suit your needs.
  • Administering conferences, symposia, expert panels, seminars or other similar programs organized by us, which you agree to participate in or be involved with.
  • Administering awareness/management programs or other similar programs organized by us, which you agree to participate in or be involved with.
  • To involve Software Engineers/Developer/Investigators (and people who assist them) in R & D trials.
  • To comply with legal obligations such as notifying you of matters that we may be required by law to notify you of (e.g. Service recalls).
  • To conduct due diligence with respect to our service providers.
  • Managing, planning and arranging meetings between Service taker and our sales representatives.
  • Managing and administering our CTPL Direct service for clientele.
  • Monitoring and reviewing our compliance with relevant regulations and codes of conduct in our dealings with you and monitoring the quality, safety and efficacy of our products & services.
  • To gain insights in to how CTPL's products/Services are prescribed and used in practice or in real word.
  • Generating customer lists for the purposes of market research.
For one or more of the above purposes, CTPL may disclose your personal information to:
  • Its affiliates within or outside of India (a full list of CTPL Affiliates and their locations is available here ), in which case your personal information will be collected, used, disclosed, managed and stored in accordance with this policy; and
  • Third parties within or outside of India (CTPL's service providers are mainly located in the USA, Europe, Singapore, China, Asia, South Africa and New Zealand). However from time to time we may need to engage a service provider in a country not identified here. A list of all countries where we may send your information can be found here ) ; and
  • Regulatory authorities, within or outside of India, and ethics committees as part of a service evaluation, monitoring or inspection process of Software.

As CTPL changes and grows CTPL might buy or sell companies, subsidiaries or assets and generally, customer information is one of the transferred business assets, particularly if CTPL or substantially all of its assets are acquired.

Generally, we require that third parties who handle or obtain personal information as service providers to CTPL acknowledge the confidentiality of this information, undertake to respect an individual’s right to privacy and comply with the Act and this Policy. However, you acknowledge that, by agreeing to the disclosure of your personal information to these third parties operating outside of India, we will no longer be required to take reasonable steps to ensure the overseas third parties' compliance with the Act (including the privacy principles) in relation to your personal information and we will not be liable to you for any breach of the Act by these overseas third parties and on this basis you consent to such disclosure.

Security of personal information

CTPL takes reasonable precautions to protect your personal information from loss, misuse, alteration disclosure or interference and unauthorized access.

While we endeavor to keep information on CTPL web sites, including the personal information provided by you or on your behalf, secure and confidential, we will not be responsible for any breach of security caused by third parties and do not represent that CTPL websites are completely secure. CTPL has directed its staff that personal information must be dealt with in accordance with this Policy and kept secure from unauthorized access or disclosure. We will limit access to personal information to CTPL personnel on a need to know basis. We educate our staff about their duty to protect your privacy and provide training regarding this Policy.

Cookies

CTPL, in common with many web site operators, may use standard technology called cookies on its websites. Cookies are small data files that are downloaded onto your computer when you visit a particular website. Cookies help provide additional functionality to the web site or to help us analyses site usage more accurately. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our sites. In all cases in which cookies are used, the cookie will not collect personal information except with your explicit permission. You can disable cookies by turning them off in your browser, however, some areas of CTPL web sites may not function properly if you do so.

Links

CTPL websites may contain links to other web sites that we think may be of interest to you. However, CTPL is not responsible for the privacy practices or the content of such web sites. When linking to the other site, you should always check that the web site's privacy policy before providing any personal information.

Accessing and updating personal information that CTPL holds about you

CTPL has appointed a Privacy Officer to oversee CTPL’s management of personal information in accordance with this Policy and the Commonwealth Privacy Act. The Privacy Officer’s contact details are set out below.

You can, in most cases, access the personal information CTPL holds about you. If you wish to do so, please contact the Privacy Officer.

CTPL endeavors to ensure that the personal information it holds is accurate, complete and up-to-date. Please contact the Privacy Officer if you believe that the information CTPL holds about you requires changing or becomes out-of-date.

Changes to our Privacy Policy

CTPL reserves the right to change this Policy, as CTPL deems appropriate. Should any changes occur to our Privacy Policy, it will be posted on our websites and will be available on request.

Your continued use of our web sites, products services or provision of further personal information to use once you have been notified of the revised privacy policy constitutes your deemed acceptance of the revised Privacy Policy.

What if you have a complaint?

If you wish to make a complaint about a breach of this Privacy Policy or any applicable privacy laws, please contact the CTPL Privacy Officer, as set out below. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information.

The Privacy Officer will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Indian Privacy Commissioner via www.mca.gov.in.

How to contact us

If you have questions about CTPL and privacy, wish to provide feedback about this policy, would like to update your personal details held by CTPL, wish to access information held by CTPL about you or wish to make a privacy related complaint please contact CTPL’s Privacy Officer at:

Phone: (+91) 9823 320 494

Postal address:
S. No. II, Sector B, Plot No. 57,
New Hill View Society, Ashirwad Bunglow,
Chavan Nagar, Dhankawadi,
Pune, Maharashtra, India - 411 043.

Contact person: Mr. Subodh Patil